Shipping & Returns

We stand by our products and want you to be happy with your purchase.  If you are not satisfied for any reason please return your purchase to us.  We will refund your purchase up to 30 days after the order date.

To make a return by mail, just complete the Return form that you received with your merchandise.  Simply indicated the reason for the return.  Place the Return form in the box with your merchandise. 

Items must be returned in their original condition and packaging.  Please repack your items carefully.  Refunds on returns will not be given on items that are damaged due to poor packaging.  For your protection we highly recommend that you insure your returned items.

We regret that shipping charges are non refundable.  We cannot accept returns sent C.O.D.  You may use the shipping carrier most convenient for you.

Send the returns to:

Heart-N-Hand

1437 Holton Rd

Muskegon MI  49445

If you have any questions, please call 1-231-744-0052

Your credit/refund will be processed within 2-3 business days after we have received it.  Orders placed with a credit card will receive a refund to your credit card.  A refund check will be issues for orders placed with a check or money order.

If you receive damaged or defective merchandise please call us within 7 days of receiving your order at 1-231-744-0052. 

Shipping

Most purchases are shipped via UPS Ground from our Muskegon MI location within 2-3 days business days of processing your order.  P.O. Box and APO addresses are shipped USPS Priority mail. 

Shipping & Handling Charges

Please Note: 

Please note:  The above shipping costs apply within the 48 contiguous U.S. states.  Shipments to Alaska, Hawaii, Canada, Puerto Rico, U.S. Virgin Islands and APO addresses will incur an additional $18.00 charge, due to higher shipping costs and special handling requirements.

Purchases are shipped via USPS or UPS ground from our Muskegon location within 2-3 business days of processing your order.